How we collect, use, and safeguard your information when you use our AI Receptionist service.
FoundMoney AI ("we", "us", or "our") provides an AI-powered receptionist service that answers calls, qualifies leads, and books appointments on behalf of coaches and local service providers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our service, you agree to the practices described here.
We collect several types of information to operate and improve our service:
Account & Business Information. Your name, business name, email address, phone number, website, and billing details when you sign up.
Call & Conversation Data. When a caller reaches our AI Receptionist, we process the audio of the call, generate a transcript, and extract details such as the caller's name, phone number, reason for calling, and any booking preferences. Call recordings and transcripts may be stored for quality assurance, troubleshooting, and service improvement.
Calendar & Booking Data. With your authorization, we connect to your calendar (Google Calendar, Outlook, Calendly, Acuity, or similar) to check live availability and create appointments. We access only the availability and booking details necessary to schedule appointments.
Usage & Technical Data. Information about how you interact with our platform, including device type, browser, IP address, and log data, collected automatically when you use the service.
We use the information we collect to:
Our AI Receptionist uses conversational AI to handle calls in real time. Call audio may be transcribed and analyzed to generate booking details, summaries, and follow-up actions. We may retain recordings and transcripts for a period determined by your plan settings and applicable legal requirements. You are responsible for complying with all applicable call-recording and consent laws (including two-party consent rules) in your jurisdiction. We can configure an automated consent prompt at the start of calls where required.
We do not sell your personal information. We share data only with service providers who help us operate the platform (such as calendar providers, telephony carriers, AI processing partners, and payment processors), all of whom are bound by confidentiality obligations. We may also disclose information when required by law, court order, or to protect the rights, safety, or property of our users or others.
We use industry-standard safeguards to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide the service. Call recordings and transcripts are retained according to your plan's settings and applicable legal requirements. You may request deletion of your data at any time, subject to legal retention obligations.
You have the right to:
To exercise any of these rights, contact us using the details below. Depending on your location, you may have additional rights under applicable privacy laws.
We use cookies and similar technologies to operate the service, remember preferences, and understand how the platform is used. You can control cookies through your browser settings, though disabling them may affect functionality.
Our service is intended for businesses and is not directed to children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us so we can delete it.
Our service integrates with third-party platforms such as Google Calendar, Microsoft Outlook, Calendly, Acuity, and telephony providers. Each has its own privacy policy governing how it handles your data. We encourage you to review those policies. We are not responsible for the privacy practices of third-party services.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide notice through the service or by email. Continued use of the service after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or your data, please contact us at support@foundmoneym8.com.